Friday, October 29, 2010

Creativity Objects

Let me first start out by saying that this was an interesting activity and one I have never encountered.  I'm not the most creative person ever, actually the least creative person you may know but I'll give it a shot. 


Highlighter 
moreviews.jpgEver since I can remember I have been using highlighters for school, fun, and work.  Highlighters are fun because they make a unique color and look really cool in the dark.  I also remember that a lot of people (ravers) in High School used highlighters or glow sticks with highlighter color to "rave".  I have mainly used highlighters to well highlight.  I currently used highlighters to highlight readings and more specifically important facts in case studies, which I have had my share to read in college. People also use highlighters of different colors to differentiate importance within notes, for example pink highlighter could mean really important, while green could mean not as important. My younger sister uses highlighters to write notes to her friends and make them look extremely artsy.  People also use highlights to write on themselves weather it be a fake tattoo or a perhaps you passed out after a night out in the town and your friends decided to "shame" you with various drawings on your face or body. Personally I have also used highlighters top width to nail in a nail into my drywall, the highlighter actually worked pretty well because it has a fairly large top. So as you can see there are various uses for a highlighter but the majority of the uses to pertain to some sort of writing or highlighting writing. 


Water Bottle 

imgres.jpgThe water bottle is a very simple but unique product design that has many uses far and wide.  Lets start off with the most obvious use of a water bottle which is a plastic bottle that holds water.  Water bottles have also been used to store many items, such as the picture above illustrates.  I have seen water bottles used as piggy banks to collect coins, to store nails/bolts, and to also store wall tacs. A more interesting use that I have had with water bottles is making home made firecrackers.  What you do is take a small amount of bathroom acid pour it into the bottle and then take about 5-7 pieces of crumbled up balls of foil, you drop them into the bottle with the acid and close the lid.  I would suggest running away at this part, at least 20 feet.  The foil and the acid interact and the pressure within the bottle increases dramatically and finally explodes.  This is was a great source of entertainment when I was a younger, but don't worry I no longer do this.  Going back to using water bottles as storing, many people just store another type of liquid like alcohol. Throughout my college career putting liquor in water bottles has been the choice of underage students to sneak in alcohol at parties, football games, basketball games, and other social events.  I personally have been a innocent victim of the deceiving "clear water bottle."  One day after a boat party my friend was taking me home and he has a clear water bottle in the car and I assumed it was water, and I took a big gulp out of it and well it wasn't water but instead vodka and I almost threw up right there and then. Water bottles have also been used to hold or transport illegal drugs as seen on t.v. documentaries.  I have also seen water bottles used as pots for plants, all you have to do is cut the top portion of it off and you have a simple see through plant pot. Overall there is a wide and extensive use for the water bottle and I'm sure there are many more to ways to use it to come. 

Highlighter(s) and Water Bottles? 
I don't believe that there has been an actual market item that combines both highlighters and water bottles, but you never know.

-The first idea that came to mind was to make highlighter color water packaged within the bottle.  The water could come in all different colors pink, green, blue, orange, and purple. I think it would be very eye appealing to consumers and fun.  I'm not sure to the degree consumers would like the idea of water being a bright illuminating color versus the historical clear it is.  They might not view the water has healthy or beneficial.  On the bright side this could be a bigger winner with kids, they could view the product as new, fun, and at the same time good for them.  

-The next idea is a spin off of the first one but instead just have highlighted water bottles versus highlighting the water. This could be a bit more receptive then the first idea because you won't be affecting the water just the bottle. And again kids would like the colorful bottles as well as other age groups that find the new color bottles as cool and modern. 

-You could start selling highlighters within water bottles, but obviously there wouldn't be water in the bottle.  You could fit any amount of highlighters within the bottles as long as the bottle was big enough.  My main concern would be how would the highlighters come out of the water bottle, perhaps some alteration to the size of the cap? 

-You could make water bottles into a shape of a highlighter and marketing them like that.  Image having a 12oz highlighter in your hand with the same twist off cap (original version) and water coming out of it. There would be no alteration to the water just the bottle.  I think this idea would be pretty cool, a huge highlighter that is water. Or you could keep the same idea for the highlighter water bottle and actually have highlighted water come out of it.  Again you could have an array of colors to choose from to highlight the water.  

-Stemming from the same idea above you could make water bottles a bit smaller and just have one time use for it.  Lets say the highlighter water bottle only holds 3-5 oz. of water for a one time use.  In a sense this is like the small liquor bottles.  The only problem would be that I'm not sure how many people just want one sip of water, you would have to have multiple 3-5 oz. highlighter water bottles. 

-Vice versa why not make highlighters in the shape of a water bottle.  Obviously the water bottle size would be brought down to a substantial size. So in essence you would have a lot of water bottles that are highlighters but again without actual water.  This design would require some alteration within the bottle because it would have to hold the writing tip of the highlighter and ink inside it. 

-A more rational combination would not to actually create a new product but to bundle the products with a manufactures agreement.  Lets say every five water bottles in a 24 pack would contain a highlighter attached to it.  And for every 5 or 10 highlighters bought you get a free pack of water bottles. This is a lot more promotional based but could be a big hit during back to school for students. 

-You could make the color of the labels and caps of water bottles a highlighter color.   This would make your water bottle "pop" and stand out in the aisle. 

After a couple of days of trying to think of new ways to add, transform and create a new product with these two I have come to an end.  I think the ideas above are really unique for the most part and I really surprised myself of all the ideas I thought of.  It would be interesting to see one of these ideas in action to see if it would really work. 

Sunday, October 10, 2010

Idea for Topic


In thinking about a current topic of interest in the world of Customer Experiences and Insights two topics caught my attention.  The first being CRM (Customer Relationship Management) which concentrates in building strong relationships with the consumer.  The second topic that intrigued me was Social Media and how businesses leverage this growing network of hundreds of millions of users world wide through the use of Twitter, Facebook, Yahoo! Answers, Yelp, etc.

Customer Relationship Management
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  CRM in my opinion is a growing field with many implications and possibilities but how effective are CRM efforts, programs, and research?  CRM may produce unique strategies and programs in order to attract and retain customers but do they actually work and if so how is their success measured?  

            Looking at the more positive side of CRM, what are the greater opportunities that it can uncover and leverage for businesses?  For example, the intense rise of social media such as Facebook and Twitter have opened the door to many marketing opportunities and could there be a open door for CRM in this market?  I don’t see why not, you can easily inform customers of company changes, updates, and promotions and further more, gain insights about them through feedback and/or updates.  Data mining strategies and technology have been a strong anchor for the CRM process. 
Numerous of companies attempt to drive out as much data from customers as possible through tracking customers click streams on the internet, what they buy at the grocery store, and their hotel accommodation preferences at check in.  All of this information is gathered, stored, and further analyzed to attempt to better understand the customer.  But with endless amounts kilobytes of data, how exactly do you interrupt it and created a successful program to leverage what you have learn about the customer and again how are you going to measure it? 
An article by the Journal of Marketing Research Vol. 41, No.3 (Aug.,2004), pp. 293-305. Published by the American Marketing Association.  The Customer Relationship Management Process: Its Measurement and Impact on Performance, written by Werner Reinartz, Manfred Krafft, and Wayne D. Hoyer. This articles attempts to basically conceptualize and operationalize CRM processes, implementation and how effect the CRM process actual is.   The authors construct a research model to examine the effects of CRM and it’s activities with the economic performance of the business.  Their results indicate that there is an opportunity in the implementation of CRM processes, CRM doesn’t necessary work better in some industries versus others, in addition that many CRM technology deployments do not perform to expectations.  Other findings were also made about CRM in this article but not mentioned here. (Citation 1) 
Overall there is an obvious opportunity for CRM in the future and it will be interesting to see how this topic continues to grow and develop.





Social Media and Business
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  Social media is arguably one of the biggest social and communication movements since the Internet.  With networking sites such as Facebook having more then 500 million users and Twitter with now over 75 million users, it is quite obvious that there are endless business and marketing opportunities.   You Tube, Blogs, and Yelp also have millions of users that share information, opinions, and various other information between each other such as videos. Not only can these colossal sites be a new stage with how businesses connect with customers but more importantly gain valuable insights from them as well.  Businesses can find out what customers likes’, dislikes, wants and needs are.  These sites also give businesses the opportunity to connect with new customers in a way they couldn’t before.

            An Article in Business Horizons Volume 53, Issue 1, January-February 2010, Pages 59-68, Users of the world, unite! The challenges and opportunities of Social Media by Andreas M. Kaplan and Michael Haenlein, give valuable insights into the world of Social Media. In the article they visit the history of social media and its grow, what social media is and what it isn’t and furthermore the opportunities and challenges of Social Media.  I included a table from the Article because it demonstrates a better understanding of the continuum of Social Media and our level of involvement and disclosure.
            
            The article continues by describing different Social Media outlets such as blogs, content communities (You Tube), networking sites (Facebook) and offers opportunities and challenges for each.  The article concludes with advice pieces for companies using Social Media and how to go about being social, basically your do’s and don’ts. (Citation 2)
            Overall companies have various opportunities in using Social Media to their advantage but there are also implications to doing so.  How exactly does a company leverage Social Media sites such as Facebook, without running into privacy barriers and possibility hurting their brand image?  Can virtual game worlds be a avenue for non gaming companies such as Wal-Mart or Target? In my opinion there is still a great deal to be uncovered in Social Media and how companies can leverage it. 

Citations: 
1. Reinartz, Werner, Manfred Krafft, and Wayne D. Hoyer. "The Customer Relationship 
     Management Process: Its Measurement and Impact on Performance ." Journal of 
     Marketing Research 41.3 (2004): 293-305. Google Scholar . Web. 10 Oct.
     2010. <http://www.jstor.org/stable/30162340?seq=10>.
2. "Users of the world, unite! The challenges and opportunities of Social 
     Media ." Business Horizons 53.1 (2010): 59-68. Google Scholar . Web. 10
     Oct. 2010. <http://www.sciencedirect.com/
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     C000059713&_version=1&_urlVersion=0&_userid=108429&md5=ce76f1ef948821fc921ed2492e
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